Shipping & Delivery
As of November 2026
At WOUX, quality does not end with the product. That is why we also place great importance on reliable, secure, and professional shipping.
Every order is carefully checked, packaged to a high standard, and shipped with a trusted shipping partner.
Our Shipping Partners
To ensure fast and reliable delivery, we work with selected logistics partners.
Switzerland: Swiss Post
Germany & Europe: DHL Express
After shipping, you will automatically receive a shipping confirmation with tracking information.
Processing and Delivery Times
All orders are processed and shipped within 1–2 business days after receipt of payment.
After handover to the shipping service provider, the estimated delivery times are:
| Delivery Area | Delivery Time |
|---|---|
| Switzerland | 1–2 business days |
| Germany | 3–5 business days |
| Other EU countries, including France, Italy, and Austria | 3–5 business days |
Your order is processed exclusively on business days.
Orders received on weekends or public holidays will be processed on the next business day.
Shipping Costs
The applicable shipping costs are displayed transparently during the ordering process before the order is completed.
Free shipping to Switzerland and Germany with no minimum order value. For deliveries to all other EU countries, shipping costs are a flat rate of CHF 7.99 per order.
Customs, Taxes, and Import Duties
For deliveries to selected European Union member states, shipping is generally carried out using the DDP (Delivered Duty Paid) or IOSS (Import One Stop Shop) procedure.
Where these procedures apply, Tanak WOUX covers the import duties and taxes incurred during shipping.
Customers should generally not have to pay any additional customs or import fees upon delivery.
Should additional costs arise due to changes in law or regulatory decisions beyond Tanak WOUX's control, these may be charged separately on an individual basis.
Order Tracking
As soon as your order has been shipped, you will receive a shipping confirmation by email with a tracking number.
You can use this to track the current shipping status of your order online at any time.
Delivery Address
Please carefully check your delivery address before completing your order.
To the extent permitted by law, Tanak WOUX accepts no liability for delivery delays or additional costs resulting from incorrect or incomplete address details.
Undeliverable Shipments
If a shipment is returned to us due to an incorrect delivery address, refusal of acceptance, or failure to collect, we reserve the right, to the extent permitted by law, to deduct the actual shipping and return costs from the refund amount.
Damaged Deliveries
Please inspect your order immediately upon receipt.
If your delivery is damaged or items are missing, please contact us as soon as possible at:
info@woux.ch
If possible, please include photos of the packaging and the affected product so that we can process your request quickly.
Customer Service
Our customer service team is happy to assist you with any questions regarding shipping and delivery.
Email: info@woux.ch
We generally respond to inquiries within 1–2 business days.
Thank you for your trust in WOUX.
We look forward to delivering high-quality denim products to you—carefully crafted, stylishly packaged, and reliably delivered.